Top 7 Workforce Optimization Software of 2025

Why use SafetyCulture?

Technology is crucial in achieving operational excellence, and SafetyCulture proves this point. Highly rated by credible review sites and respected by its clients, this platform optimizes workforce performance by providing a wide array of tools to streamline administrative tasks, automate processes, and upskill employees. With its comprehensive suite of features, enthusiastic support team, and incredible affordability, SafetyCulture is the best workforce optimization (WFO) software today.

Features:

• Skillfully plan processes, procedures, and policies that will benefit every member of the organization by adjusting or building efficient workflows from scratch.

• Prioritize improvement initiatives by delegating tasks to the right personnel and ensure that nothing is overlooked by using checklists from the Public Library for scheduled meetings, inspections, or training.

• Track and analyze operational performance and trends through the reporting and analytics feature.

• Ensure that employees have the right tools for the trade by developing training programs and delivering them innovatively.

• Boost engagement and ensure team accountability through employee feedback, recognition programs, and robust communication.

Why use NICE CXone?

Rated as the world’s leading digital solution for outstanding customer experience (CX), NICE CXone also offers numerous workforce optimization tools. By utilizing one of their top solutions – Workforce Engagement Management (WEM), companies can better interact with their employees and collaborate extensively to achieve the organization’s goals.

Features:

• Agent mobile scheduling app

• AI forecasting

• Agent KPIs with metrics and trends

Why use Calabrio?

One of the most comprehensive digital platforms for contact centers, Calabrio provides numerous tools that optimize workforce management, increase employee engagement, and consequently boost customer satisfaction. With numerous solutions available via cloud and on-premise, companies get the chance to choose a solution that suits their needs best.

Features:

• Accurate forecasting

• Multi-skill scheduling

• Real-time adherence monitoring and reporting

Why use Alvaria?

Formerly known as Aspect, Alvaria Workforce Management provides contact centers with the solutions they need to operate at a high level. From forecasting demands to real-time employee performance tracking, this platform ensures that team members are fully engaged at work and can deliver the best customer experience.

Features:

• Forecasting, scheduling, and adherence

• Recording, evaluations, calibrations, and feedback

• Gamification and motivation

Why use EvaluAgent?

Primarily a quality assurance software, EvaluAagent can be used to ensure that workers deliver high-quality service at all times through their full-featured suite. Aside from its robust analytics and automated workflow builders, this digital platform enables HR managers and top supervisors to motivate their agents by opening up communication lines and ensuring consistency in coaching.

Features:

• Auto-QA performance analytics

• Risk-based and focused training

• Fully-integrated reporting

Why use Genesys?

A customer experience (CX) platform, Genesys helps companies manage their omnichannel interactions to improve customer journeys. Their workforce management module is a must-have, supporting workers by simplifying their tasks and ensuring extensive team collaboration. Genesys was recently named a leader for contact center solutions by Gartner, so this deserves to be on the list.

Features:

• Workforce Forecasting and Scheduling

• Quality Assurance and Monitoring

• Long-Term Workforce Planning